Privacy Policy

NZ OYO TECH LTD, trading as Puffgo (“we”, “us”, “our”), is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, store, use, and disclose personal information in compliance with the New Zealand Privacy Act 2020.

By engaging with Puffgo—whether subscribing to communications, purchasing products online or in-store, or creating an account—you agree to the terms of this Privacy Policy. You are not required to provide personal information, but certain services may be unavailable without it.

We may update this policy at any time; changes will be reflected on our website.

1. Personal Information We Collect

We collect personal information voluntarily provided by you, including:

• Name, delivery address, phone number, email, and other online contact details

• Date of birth

• Purchase history (online and in-store)

• Payment and billing information

• Information shared for loyalty programs, subscriptions, or promotions

• Feedback, reviews, and survey responses

• Website usage data, including IP address, browser type, pages visited, and cookies

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2. How We Collect and Hold Information

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• Directly from you when you shop online, in-store, or subscribe to our services

• Indirectly through our website, social media, or analytics tools

• All information is securely stored and protected against misuse, loss, or unauthorised access.

3. Why We Collect Personal Information
We use your personal information to:

• Provide Puffgo products and services

• Communicate with you about orders, promotions, and updates

• Personalise and improve your shopping experience

• Comply with legal and regulatory obligations

• Manage inventory, logistics, and internal operations

• Prevent fraud, theft, and misuse

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4. How We Disclose Personal Information

We do not sell your personal information. It may be disclosed to:

• Related companies, service providers, and contractors (e.g., couriers, payment processors, IT services)

• Suppliers for delivery, warranty, or recall purposes

• Government or law enforcement agencies as required by law

• Overseas service providers, where necessary, with strict confidentiality measures

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5. Protecting Your Personal Information

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• Information is stored securely in electronic systems with procedural safeguards

• Only authorised Puffgo personnel or contracted third parties can access it

• When no longer needed, information is securely retained or deleted as required by law

• Eligibility: Adult users only (18+)

• Personal Information Collected: Name, contact, date of birth, purchase data, payment info, loyalty programs, feedback, IP addresses, and cookies

• Collection Methods: Direct (online/in-store) and indirect (website analytics, social media)

• Purpose of Collection: Orders, communications, promotions, regulatory compliance, fraud prevention, and service improvement

• Disclosure: Third parties, law enforcement, overseas transfers, service providers

• Protection Measures: Secure storage, limited access, legal compliance

• Communications: SMS and email marketing with opt-out options

• Cookies & IP Usage: Website analytics, personalisation, fraud prevention

• Access & Correction: Customers can request access or corrections to their personal information

• Complaints: Process to submit complaints and contact the Privacy Commissioner

• Updates: Notification of major updates to the Privacy Policy

• Contact Details:

Email: hedy@puffgo.co.nz

Phone: 09 218 9877

Mail: Puffgo Customer Service - 34 Porana Road, Wairau Valley, Auckland, New Zealand, 0627.