Refund Policy

Puffgo reserves the right to assess the condition, age, and eligibility of returned goods before providing any repair, exchange, or refund.
If a product does not meet the return requirements, Puffgo may refuse repair, exchange, or refund.
Puffgo may return products to the manufacturer’s repair agent to verify faults or other issues.
Refunds are issued at Puffgo’s discretion, in accordance with applicable laws.

Puffgo will provide a refund or repair if:

• The product is faulty or not of acceptable quality.

• The product is not fit for its intended purpose.

• The product does not match the sample or description.

• You can provide a Puffgo receipt or other valid proof of purchase.

Special Cases:

• Promotional deals or bundles may have adjusted refund amounts if returning items affects deal eligibility. No refund will be issued for free items.

• For operating difficulties, please contact hedy@puffgo.co.nz before returning the product, as many issues can be resolved quickly with guidance.

Refunds will be issued via direct bank transfer.

• Proof of Purchase: Original Puffgo receipt or other valid documentation.

• Returned Items: Include all supplied accessories and manuals with the product.

• Contact Information: Customers should contact hedy@puffgo.co.nz for assistance.

• Website Reference: www.puffgo.co.nz