Terms & Conditions

Puffgo provides products and information on www.puffgo.co.nz for adult use only. By using the website or purchasing products, you agree that:

​

• You are 18 years or older and legally allowed to purchase vaping products.

• Puffgo is not liable for misuse of products, unsafe practices, or use in restricted areas.

• Delivery times are estimates; Puffgo is not responsible for delays, lost, or stolen packages without a signature.

• Puffgo disclaims liability for indirect, incidental, or consequential damages arising from product use or website access.

• Puffgo reserves the right to cancel, refuse, or limit orders due to stock issues, payment errors, or suspected fraudulent activity.

• Product Accuracy: Puffgo strives to provide accurate product descriptions, images, and pricing; minor variations may occur.

• Orders & Payment: Orders are accepted once payment is complete; Puffgo may cancel or refuse orders for any reason.

• Shipping: All deliveries require a signature and ID verification (18+). Shipping fees, free shipping thresholds, and delivery estimates are provided in our Shipping Policy.

• Refunds & Returns: Faulty, damaged, or misdescribed products may be returned with proof of purchase. Refunds are issued via direct bank transfer, and promotional items may have adjusted refund amounts. Detailed instructions are in our Refund Policy.

• Intellectual Property: All content, logos, and trademarks on the website are owned by Puffgo. No reproduction or distribution is allowed without written consent.

• Governing Law: These Terms are governed by New Zealand law. Any disputes are subject to the exclusive jurisdiction of New Zealand courts.

• Eligibility & Legal Age: Clear statement that products are for adults only.

• Product Information: Accuracy, variations, and disclaimers for images or descriptions.

• Order & Payment Terms: How orders are processed, accepted, or canceled.

• Shipping & Delivery: Estimated times, signature and ID requirements, responsibilities, and exceptions.

• Refunds & Returns: Conditions, proof of purchase requirements, and promotional item exceptions.

• Use of Products: Safety notice and adult-use disclaimer.

• Intellectual Property: Ownership and usage restrictions.

• Liability Limitations: Puffgo’s liability limits for product use and website access.

• Governing Law & Dispute Resolution: Jurisdiction and applicable law.

• Contact Information: Support email (hedy@puffgo.co.nz) for inquiries.